When purchasing from the Adventures In Wonderland website you can include a Will Call name for VIP pick up. Name edits cannot be made after an order has been placed.
Adventures In Wonderland packages are non-exchangeable, non-refundable and non-transferable.
Adventures In Wonderland packages are non-refundable.
While the status of your order will not change from “Processing,” if you received an email receipt from Adventures In Wonderland your order has processed successfully.
You MUST have a concert ticket to attend an Adventures In Wonderland VIP program. All VIP packages state whether a concert ticket is or is not included prior to purchase. If your VIP package does not include a concert ticket you must purchase one separately from an official ticketing vendor.
We cannot take reservations for VIP packages. Based on availability, there may be VIP packages offered to purchase at the venue on the show day, but they cannot be reserved in advance. You can receive updates and notifications about availability on our Facebook and Twitter!
Based on demand, pricing of some packages may change without notice.
Each package and its inclusions can be found on their respective links for any artist or band.
You will have the option of sitting in your assigned seat or watching from the side of the stage. Please note: You cannot switch between the two locations, nor can you watch any artists/bands from the side of the stage other than the one you have purchased VIP for.
If you haven’t received your check in instructions five days before the show, please send an email to firstname.lastname@example.org with your order ID, city where you're attending, full name, and let us know you are missing the instructions. We will email you the instructions before the day of the show.
If your questions are Camp Mars related, please email email@example.com.
VIP tickets and merchandise are not mailed out before the show unless otherwise noted on the website. Any VIP merchandise included in a package will be picked up at VIP check-in on the day of the event. Email receipt (with Order ID) and a photo ID are required for check-in.
All t-shirts are unisex fit and available in small, medium, large, xtra-large, and xtra-xtra-large.
Adventures In Wonderland is not responsible for lost, stolen, or damaged merchandise.
Any gifts will be collected by the Adventures In Wonderland Concierge and given to the artist(s)/band after the show. Please make sure you label any and all presents accordingly with TO and FROM.
Meet and greet photos are emailed within 72 hours of an event, accompanied by a password for photo access. Tip: Add firstname.lastname@example.org to your address book to ensure the email does not fall into your spam folder.